Return policy

Eligibility

Returns are accepted within 14 days of confirmed delivery for items that materially differ from their listing description — meaning undisclosed damage, a misrepresented condition grade, or a significant size discrepancy.

Because we describe every flaw ourselves, we hold ourselves to a high standard. If we got something wrong, we own it.

What is not returnable

Items are not returnable if:

• —The item matches its listing description (you simply changed your mind)
• —It is marked "final sale" at time of purchase
• —The return request is made after 14 days from delivery
• —The item shows signs of wear or has been altered since delivery

How to request a return

Email hello@slowpokeshop.com with:

• —Your order number
• —A clear description of the discrepancy
• —Photos showing the issue

We respond within one business day. If the return is approved, we will provide a prepaid return shipping label.

Refund process

Once the returned item is received and inspected (typically within one business day of arrival), we issue a full refund to your original payment method. Refunds typically clear within 5–10 business days depending on your bank.

Original shipping charges are non-refundable unless the item was materially misdescribed.